From “Patient-Centered” to “Relationship-Centered” Care at Cleveland Clinic

In the June 2014 issue of Harvard Business Review, Cleveland Clinic CEO Toby Cosgrove and co-author Thomas H. Lee wrote that, to engage doctors in the health care revolution, we must start with their relationship with patients. “[G]et physicians thinking about what kind of care makes them ashamed or proud,” they write. A unique new course helps prepare Cleveland Clinic docs to move from “patient-centered” to “relationship-centered” care; the one-day program is now required for all Cleveland Clinic staff. The program is peer-facilitated and features skills practice via role plays and experiential reinforcement of the learning. Wing of Zock Founding Editor Jennifer Salopek recently sat down with Sumita Khatri, MD, to learn more about the course, which was honored in the AAMC’s Clinical Care Innovation Challenge. An abstract of the project can be found here.