By Jayson Marwaha
Ever since Medicare started using patient satisfaction surveys in 2012 to calculate hospital reimbursements, the health care system has been looking to the hospitality industry to learn how to improve that metric. Hotels do have the answer; but hospitals are looking in all the wrong places.
What hospitals are doing wrong
The concept behind Medicare’s HCAHPS survey, a short questionnaire asking patients what they thought of their stay, is simple: Hospitals can earn more money by keeping their patients happy. Continue reading Hospitals Are Learning All the Wrong Lessons from Hotels – And Totally Missing the Right Ones
By Lorenzo Servitje
As I sat and typed my notes on a presentation at the 6th International Comics and Medicine Conference, I looked around to observe other attendees’ note-taking. What is perhaps most striking about attending this conference as contrasted with most other academic and professional conferences, is how people are taking notes. Continue reading Inhabiting Graphic Medicine’s “Spaces of Care”
By James McDeavitt, MD
Originally posted July 7, 2015
What does this 15th century Renaissance painting have to do with a 21st century academic medical center?
Painted by Fra’ Filippo Lippi (a monk of some questionable repute) in about 1465, I selected this image as an analogy for our two broad challenges in building a successful academic medical enterprise in the rapidly changing healthcare environment.
The first challenge is the need to innovate.
At first blush, Lippi’s Madonna With Child and Two Angels may not scream innovation. However, in its time it included a number of groundbreaking techniques. Continue reading What Academic Medical Centers Can Learn from Lippi
By Jennifer J. Salopek
With more than 5,000 employees, the folks at UAB Medicine knew that there were good ideas out there. But how to uncover them? Melissa Mancini, director of strategy and business development, wanted to engage frontline employees on a social platform along the lines of what she had seen at Dell and Starbucks. The foundation was firm: UAB Medicine had established a formal innovation program three years before, with such features as a solid infrastructure, an innovation board—even an internal venture capital fund, which makes small ($5,000-$10,000) proof-of-concept grants to employees who submit worthy ideas. Partnering with consulting firm Imaginatik, Mancini and her team issued the first innovation challenge to employees in June 2014: “How can we improve the patient experience and daily efficiency?” Continue reading UAB Medicine Issues Innovation Challenges to Frontline Employees
Latest post in the series arising from our partnership with Healthcare: The Journal of Delivery Science and Innovation. Read more about the partnership here.
By Jennifer J. Salopek
Could a national database, populated with descriptions of innovative initiatives and their results, help to accelerate the pace of change in health care delivery reform? A trio of authors, writing in Healthcare: The Journal of Delivery Science and Innovation, thinks so, and lays out their proposed model in their March 2015 article, “Crowd-sourcing delivery system innovation: A public–private solution.” Wing of Zock spoke recently with corresponding author Craig Tanio, MD.
Continue reading Writers Call on Public Sector to Establish National Innovations Database
Originally published June 16, 2015
By Sonya Collins
For the second year, the Camden Coalition of Healthcare Providers (CCHP), Primary Care Progress (PCP), and the Association of American Medical Colleges (AAMC) are collaborating on the Hotspotting Mini-Grant Project. The initiative gives interdisciplinary teams of health professions students an unparalleled hands-on opportunity to learn and practice an innovative model of health care coordination called hotspotting. Here, program partners weigh in on why hotspotting is important and the new elements participants can expect this year.
“The average health professions student is told that their job is to shadow and wait their turn. This project gets them off the sidelines and engaged in a meaningful way,” says Andrew Morris-Singer, a general internist and president of PCP. Continue reading Second Annual #Hotspotting Mini-Grant Project Launches This Summer
By Benjamin Robbins
Hundreds of people gathered in an event space in Google’s Cambridge, MA, office last month to demo the latest in health wearables and watch the final round of a health tech competition co-sponsored by Google, Anthem, MedTech Boston, and Medstro.com. The event suggests that we may be seeing a striking evolution of fitness-oriented health wearables to devices with the potential to improve patient care.
I’ll admit that I had relatively low expectations – imagining walking into a room full of devices designed to keep already-healthy people marginally more healthy. However, when I arrived I was struck by the number of knowledgeable medical experts who had built devices that seemed like they could truly help alleviate or prevent suffering caused by disease.
Continue reading Health Wearables and the Yeshwant Table
By Joanne Conroy, MD
There are hundreds of books published every year that make contributions to our collective knowledge, but very few of them create real impact. Many stop at the first step on the continuum that ranges from acquiring knowledge, understanding what to do with that knowledge to solve problems, and successfully implementing solutions. A new book can move engaged providers, patients, and policy makers through that important evolution.
Continue reading Changing Health Care from the Front Lines