Category Archives: Patient Engagement

Activating Patients to Achieve Better Health Outcomes: Spotlight on NYU School of Medicine

Highly activated patients take proactive, collaborative roles in maintaining their health. They are more likely to engage in healthy and preventive behaviors than their less activated counterparts, and incur lower health care costs. Higher activation often corresponds with improved health outcomes and greater patient satisfaction. However, increasing patient activation can be difficult, especially when patients face such additional challenges as low literacy, language and cultural barriers, and physical disabilities.

Patient activation is a fundamental component of the Patient-Centered Medical Home (PCMH), a care model that increases patient engagement with a team of health care providers through coordinated care and the use of technology. A clinical education and research project team led by Adina Kalet, MD, MPH at the NYU School of Medicine, Division of General Internal Medicine, part of the NYU Langone Medical Center (NYU Langone) is developing and testing an innovative Patient Empowerment Program (PEP) within NYU’s PCMH and linking it to the training of primary care residents. This work was supported by a Clinical Care Innovation Challenge Award from the Association of American Medical Colleges. Continue reading Activating Patients to Achieve Better Health Outcomes: Spotlight on NYU School of Medicine

Say Goodbye to Industrial-Age Medical Education

Chu Kicks Off Inaugural Stanford Medicine X | ED Conference with Call to Redefine Medical Education

By Jennifer J. Salopek

medx_twitter_icon_400x400In a rousing address this morning to an eager crowd of hundreds, Stanford anesthesiologist Larry Chu, MD, kicked off the first annual Stanford Medicine X | ED conference with a call to redefine medical education as we know it. Chu, the visionary educator who conceived and executed Medicine 2.0, Stanford Medicine X, the Health Care Innovation Summit, and other unique learning forums, exhorted the members of the crowd to bring a “beginner’s mind” to the challenges facing medical education in the 21st century. Continue reading Say Goodbye to Industrial-Age Medical Education

Clicking with the Networked Patient

By Jennifer J. Salopek

Rheingold HowardHoward Rheingold has been speaking and writing about how to learn, live, and thrive online since 1987, when he coined the term “virtual community.” Since then, he has become an expert on digital literacy, launched websites and online magazines, given a TED talk, spoken about digital journalism, and authored several books including his most recent, Net Smart: How to Thrive Online. Known for his colorful attire, rakish headgear, and painted shoes, Rheingold will deliver the opening keynote* tomorrow at Stanford Medicine X | ED on the era of the networked patient and the advantages and challenges that confront health care providers. He provided a preview of his talk during a telephone interview last week.

*To watch the keynote live Wednesday, September 23 at 8:30 AM Pacific time, click here. Continue reading Clicking with the Networked Patient

Hospitals Are Learning All the Wrong Lessons from Hotels – And Totally Missing the Right Ones

By Jayson Marwaha

Ever since Medicare started using patient satisfaction surveys in 2012 to calculate hospital reimbursements, the health care system has been looking to the hospitality industry to learn how to improve that metric. Hotels do have the answer; but hospitals are looking in all the wrong places.

What hospitals are doing wrong

The concept behind Medicare’s HCAHPS survey, a short questionnaire asking patients what they thought of their stay, is simple: Hospitals can earn more money by keeping their patients happy. Continue reading Hospitals Are Learning All the Wrong Lessons from Hotels – And Totally Missing the Right Ones

What Moves Us To Act?

Originally posted June 23, 2015

By Susan Brown

I usually start my day with a Starbucks, so I was standing in the long line-up waiting to place my order. I noticed a young resident, well ahead of me in the line, pull out of the line. He grabbed a fistful of serviettes from the sidebar where the milk and sugar, lids and serviettes are found. He walked over to a middle-aged woman who was on her cell–she was sobbing inconsolably and her face was red and puffy, she had big sad tears strolling down her face. This young resident walked over and bent down as if to kneel. He put the serviettes into her lap and paused his hand on hers when she went to grab the serviettes. He looked into her eyes, paused and provided a look of acknowledgement, empathy and kindness. Then he walked back to the end of the coffee line … Many of us had witnessed this spontaneous act of genuine compassion and kindness and made way for him to move to the front of the line.

What moved this young resident to act? Or perhaps more importantly, what was it about him that saw his distraught woman and respond in such a caring and compassionate way? It was beautiful to see the tension in her face ease when he gave her the serviettes and demonstrated empathy. It was beautiful to see how other staff members in the Starbucks line watched the interaction and then volleyed him back up to the front of the line on his return. And it was beautiful to see how moved each of us was by this simple act of grace. The importance of staff-to-patient and staff-to-staff relationships were underscored. I’d like to think each of us here would do this if the same situation presented … I suppose the question is whether each of us sees these things when they are in our midst; does our culture empower us to act? Are we safe to reach out to one another and to our patients?

“Healing Beyond Science”

By Robert Folberg, MD

The title of this post is framed within quotation marks because the words are not mine. They were delivered by Mary Fisher, an author, artist, and AIDS advocate on the occasion of receiving an honorary degree as part of the commencement of the Charter Class of 2015 from the Oakland University William Beaumont School of Medicine (OUWB). Wing of Zock invited me to provide a follow-up to my post published earlier this year, “Kindness Beyond Curriculum,” where I described the underlying innovations that OUWB brings to medical education as a new medical school. I invite you now to pause and listen to Fisher’s address. [Fast forward to the 4:40 mark to skip the conferral of the degree if you wish.] Continue reading “Healing Beyond Science”

Quick Hits: Innovation in Academic Medicine

Boston Children’s Hospital Uses Social Media Data for Health Research

Social media pervades the U.S. today. Take Twitter, for example. By the end of 2014, approximately one in five U.S. adults were active Twitter users. While the network remains most popular with adults under 50 years old, the last year saw a jump in tweeters 65 and older.

Despite growing privacy concerns, users of Twitter and other networks routinely talk about their health on social media. This has created a large and growing body of data and presented an opportunity to capture ‘digital phenotypes’ that provide tremendous insight into both individual and population health. These phenotypes let us:

  1. Identify individual patients suffering from acute or chronic disease and analyze their behavior over-time
  2. Monitor the health of a population by tracking the prevalence of infectious diseases (e.g., influenza)… MORE

Duke Practical Playbook to Provide Technical Assistance to BUILD Health Challenge Awardees

The BUILD Health Challenge announced today that it awarded grants to 18 groundbreaking projects that aim to improve health in low-income communities.

The projects were recognized on the strengths of their bold, upstream, integrated, local and data-driven approaches to address the social and environmental factors that have the greatest impact on health.

The BUILD Health Challenge was founded by The Advisory Board Company, the de Beaumont Foundation, the Colorado Health Foundation, The Kresge Foundation, and the Robert Wood Johnson Foundation to encourage community partnerships among local non-profit organizations, hospitals and health systems, and health departments to improve the health and well-being of their residents… MORE

Stanford Medicine to Lead, Define Field of Precision Health

Precision health was the theme of the day at Stanford [two weeks ago], with Dean Lloyd Minor, MD, describing to a standing-room-only crowd at a Town Hall event how Stanford Medicine will continue to lead and excel in this area.

Minor, along with colleagues Amir Dan Rubin, president and CEO of Stanford Health Care, and Christopher Dawes, president and CEO of Stanford Children’s Health, offered faculty, staff and students a glimpse of the future of precision health here… MORE

Developing Apps to Improve the Health of Patients at Mount Sinai

The Sinai AppLab, a pioneering digital initiative between the departments of Medicine and Information Technology, is creating technology platforms to address the needs of patients, health care providers, and researchers within the Mount Sinai Health System. Under the direction of Ashish Atreja, MD, MPH, Chief Technology Innovation and Engagement Officer in the Department of Medicine, the lab has developed five apps and an app platform that connect to Mount Sinai’s Electronic Health Records (EHR)… MORE


Using Apple Research Kit for Asthma Mobile Health Study

By Jennifer Salopek

Apple launched its Research Kit on March 9, “giving medical researchers the tools to revolutionize medical studies,” according to a press release. The kit comprised five iPhone apps to gather data from participants with asthma, breast cancer, cardiovascular disease, diabetes, and Parkinson’s disease. The Asthma Health app was developed by a team at Icahn School of Medicine at Mount Sinai, led by Yvonne Chan, MD, PhD, FACEP. At a presentation at the AAMC Council of Teaching Hospitals and Health Systems meeting in Austin last month, Chan detailed the preliminary results generated by the app.

Continue reading Using Apple Research Kit for Asthma Mobile Health Study