Patient Voice Institute Prepares Patients for Their Seat at the Table

By Jennifer J. Salopek

Patient engagement. Patient-centered care. Patient empowerment. E-Patients. Relationship-centered care. All of these phrases and more have featured prominently in the health care conversation since the passage of the Affordable Care Act. While there is no doubt that patients must be actively involved in their own health and in the redesign of our health care system, how do we ensure that they are equipped to participate fully and sufficiently connected to make a difference?

A new organization, the Patient Voice Institute, aims to answer those questions and more. Founded by Pat Mastors and Diane Stollenwerk in response to the launch of the National Quality Forum’s Partnership for Patients. “That just struck us the wrong way,” says Stollenwerk. “Where was the partnership with patients?”

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Train the Next Generation of Doctors to Take Housing and Hunger Vital Signs

By Megan Sandel, MD, MPH

Early in my residency, a young girl was hospitalized in the intensive care unit for a severe asthma attack. We were puzzled; her asthma was previously well controlled. But a single piece of vital information explained everything: The family had just gotten a cat and the girl was severely allergic. Her parents found a mouse in her bed and they had tried to get their landlord to fix problems with the building, but he was unresponsive. Desperate, her parents faced an awful choice: live with the mice that were making their daughter sick, or get a cat that was just as harmful to her health. As her physician, I knew none of the medicines I could give her would help her breathe well in her home. The prescription I wanted to write was for healthy housing.

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Posted in Patient Access, Patient Engagement, Population Health, Primary Care | Leave a comment

“Just Like Me:” Patient-Centered Care in Johns Hopkins ICU

By Peter Pronovost, MD

Originally posted June 2, 2014

Recently in one of The Johns Hopkins Hospital’s intensive care units, a patient was dying from cancer and sepsis, and there was nothing that I, nurse Mandy Schwartz or anyone else could do to stop it. Yet as the patient’s family—two daughters and a husband—suffered at her bedside, Mandy saw their need for comfort, and she responded. Although she was busy with nursing tasks, she delved into the inner life of the patient and family. She helped the mother look as good as possible—hair combed, face washed, a clean gown and sheets. She made sure the patient was pain-free and not anxious. She hugged one daughter who was “a hugger” and avoided embracing the other daughter who wasn’t. She sat with the family, listened and supported them in their anguish.

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Posted in Medical Education, Patient Engagement, Patient Safety | 2 Comments

UCLA Institute for Health Innovation Releases Results of Innovation Scan

By Jennifer J. Salopek

In an event yesterday in Los Angeles, representatives of the UCLA Institute for Innovation in Health highlighted regional health care ingenuity as they released the results of the first “innovation scan.” The event, “Los Angeles Innovates: Meeting New Demands for Access to Health Care,” showcased many of these solutions in an Innovation Gallery at Martin Luther King, Jr., Community Hospital.

“The goal of the scan was to find innovations that radically improve cost and access, but can also transfer and scale across diverse marketplaces,” says Molly Joel Coye, MD, MPH, chief innovation officer of UCLA Health System and director of the Institute. Researchers sought projects with documented evidence of meaningful savings (roughly 20 percent reduction in total cost per patient group) and improved patient access and/or clinical outcomes. Continue reading

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Health Care Social Media Review

By Jennifer J. Salopek

Screen shot 2012-02-22 at 10.07.49 AM_1We at Wing of Zock are very pleased to host our first edition of Health Care Social Media Review. This roundup of blog posts treating different aspects at the intersection of health care and social media is wide-ranging, both in terms of topic and origination point. However, as a blog about innovation in academic medicine, we are naturally drawn to posts that deal with medical education and professionalism.

Via Health Care Social Media Monitor, Marie Ennis O’Connor offers “Medical Students: Here’s How to Manage Social Media.” Rendered as an infographic, this thoughtful guide urges readers through such steps as: See for Yourself; Get Rid of What You Don’t Like; Go Off the Grid; and Don’t Be a Comedian (Unless You Are a Comedian). All sound advice that medical students would do well to heed.

Howard Luks, MD, penned “The Great Untapped Opportunity for Doctors on Social Media” for a May 23 post on The Doctor Blog. Noting that “recognition of social media’s value propositions have come slowly in health care,” Luks exhorts health care professionals to engage and communicate patients via social media. He writes:

By passing up this opportunity, we are missing the chance to help clear misinformation and doubts. When we make use of social media, we can put content forth in a manner that is easy to absorb, easy to understand, and easy to use. We can create an online knowledge core that addresses most of their basic questions. This is, in my view, what the patient segment of the social media healthcare audience requires most.

In “What an EMR Built on Twitter Would Look Like,” David Do, MD, resident physician at the University of Pennsylvania and chief technology officer at Symcat, offers the bold prediction that doctors will follow patients on Twitter to get real-time updates on patients’ health. In his post on The Health Care Blog, he notes that many physicians are unhappy with EMRs, finding them inefficient, redundant, and unreliable. On the other hand, social media can help organize immense amounts of information. Do offers a graphic mockup of a live-feed EMR and describes the ways it can improve on existing EMRs. Continue reading

Posted in Health Information Technology, Leadership, Medical Education, Socialized Medicine | 1 Comment

If I Could Do One Thing to Make the World a Healthier Place

By Ulfat Shaikh, MD

Originally posted May 18, 2014

As a pediatrician, it is sobering to realize that the factor with the highest impact on my young patients’ health is not a clinical breakthrough. It is whether they and their parents complete high school. Even after taking income or race into account, educational attainment, or the years of schooling an individual has, remains one of the strongest social determinants of health.

People with more years of schooling don’t just prosper. They live longer. They exercise more, eat healthier food, don’t smoke, get regular health care, and have better health outcomes. College graduates live at least 5 years longer than people who do not finish high school. Continue reading

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Wing of Zock to Host Health Care Social Media Review

Health Care Bloggers -

It’s Health Care Social Media Review time again — and the Wing of Zock is hosting the June 11 Review!

Please send submissions directly to Jennifer Salopek, managing editor, at Submissions are due on Tuesday, June 10 by 9 am ET.

Please remember to include:

Email Subject Line: Health Care Social Media Review

Blog Title:

Blog URL:

Post Headline:

Permanent link to post:

Your Name: Name, Username, Nickname, or Pseudonym

Post description or brief excerpt:

We look forward to your submissions!

-Wing of Zock Editorial Team

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Finishing First Year: A Cartoon by Dalya Munves

Finishing First Year

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Telemedicine: Leading the Way to Virtual Care Delivery

By Sarah Sonies

Health care and insurance specialists predict that within a few years, almost the majority of health care will be delivered virtually.

In remarks two weeks ago in the opening of the 2014 American Telemedicine Association (ATA 2014) annual meeting and technology trade show, Edward M. Brown, ATA president and CEO of the Ontario Telemedicine Network (OTN) discussed the future of technology in care delivery.

“I fully believe that within the next five years, more than 50 percent of health care delivery will be virtual,” said Brown.

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Unexpected Collaborations

Originally posted on the Mayo Clinic Center for Innovation blog May 21, 2014

By Francesca Ripple

Yesterday I watched a video that went viral and I thought to myself, “Now, that’s innovation!” I might be the only person out of 6 million people who saw this impromptu jam session as an analogy for innovation, but here is why.

Innovation is all about unexpected combinations and collaborations that can create new value. We are often asked by people who visit us at the Center For Innovation how to create and foster innovation; how can they replicate the secret sauce? And while we can create the spaces and the opportunities that support innovation, it’s the magic of the creatives – the people – that makes all the difference. The guitarist, Jese Raya, was just ‘doing his thing’ (as he usually does) when unexpectedly a passerby heard something that inspired him to stop and collaborate. Continue reading

Posted in Health Care Innovation, Human Capital/Management, Leadership, Patient Engagement | 1 Comment